Why we value your privacy: We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. 

We’ll never use your personal information for any reason other than why you gave it. Fen Elder Flow does not share or sell any of your data with third parties unless required to do so by law; we do not collect data on potential or existing customers from third parties either.

How we collect information: We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry. Our website doesn’t use cookies or scripts that are designed to track the websites you visit. We collect your email address when you sign up for one of our newsletters and we ask for your contact information when you buy something from us. This website uses cookies to improve your experience and cookies expire after one month.

What information we hold: When you contact us by email or through our website, we might collect your name, email address and phone number. If you sign up for a newsletter, we may only collect your email address. When you buy something from us, we collect your name, email address, phone number, and a delivery address. All purchases are processed by an off site ecommerce platform like PayPal or Stripe and we never have access to your credit card information.

Where we store your information: When you contact us by email or through our website, we store your information in our Customer Relationship Management (CRM) software. If you sign up for a newsletter, we store your email address with MailChimp which is the marketing platform we use. When you buy something, your information is stored in our ecommerce platform. We chose these systems partly for their commitment to security.

What we use your information for: We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We will use your information to send you any required information about transactions you make with us. We ask for information from you to help us provide the best service possible. For instance, we will ask for certain health information when signing up to our yoga classes, so we can ensure you can enjoy our classes in a safe environment for your needs. Any personal information we ask for, is not held digitally but is paper based and kept in dedicated and secure storage for 7 years after your last attendance at any of our classes, workshops, events or treatments. This is for insurance purposes and will be securely destroyed after that period in accordance with GDPR best practice.

Who’s responsible for your information at our company: We are responsible for the security of your information. You can contact us by using the contact form here if you have any concerns about the information we store.

Who has access to information about you: When we store information in our own systems, only the people who need it have access. We use standard security protocols to keep your information and ours safe.

Newsletter: If you have signed up to our newsletter, you will receive this by email approximately every 3 weeks. You can unsubscribe at any time by clicking on the Unsubscribe button at the end of the newsletter, or email us directly using the contact form and we can arrange to do this for you.

How to complain: We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, or anything else about our relationship with you please contact us by using the contact form on this website.

Changes to the policy: If we change the contents of this policy, those changes will become effective the moment we publish them on our website.